Smart Transfers

When you trust an answering service to manage your incoming communication, you expect them to respond to your patients or customers just as you would. Clementine understands this and uses smart transfers to make sure callers are always assisted. When a call comes through that needs to be patched or transferred, our agents are able to identify the need and respond accordingly.

How it works:

• Our agents answer promptly and speak to your callers to identify the subject of their calls.
• If the call needs to be patched or transferred, an agent will take the person’s name and place him or her on hold while you are called on a separate line.
• Once you have answered the phone and confirmed your availability, the agent will transfer the caller to you so you can speak directly.
• We’ll take messages and ensure that you received the message later on by following up with you or the caller.

Clementine offers endless services to benefit every business or practice. Stay on top of the times and on top of your incoming communications with an answering service that does it all … Let Clementine answer.